FAQs

What are my payment options?

Your payment options are displayed at the bottom of each page on this website.

Do you charge taxes?

All relevant taxes are included within the monthly or annual fee. This includes GST for users in Australia.

How do I access my modules once purchased?

Once your payment has been successfully processed, you will receive an automated email with a direct link and instant access to the academy's learning management system (LMS). Here you will find your personalised learner dashboard and all purchased modules. 

How do I cancel my subscription?

All subscriptions are for a minimum 12-month period. Once outside of the 12-month minimum you are able to cancel at any time. To cancel your subscription, select the 'manage subscriptions' link via your semacademy.org membership account. Users wishing to cancel within the 12-month minimum due to extenuating or unforeseen circumstances, may do request to do so in writing to help@semacademy.org.

Is my personal information safe?

This store is powered by Shopify. Shopify follow industry standards on information security management to safeguard sensitive information, such as financial information, intellectual property, customer details and any other personal information entrusted to them. Their information security systems apply to people, processes and information technology systems on a risk management basis. Shopify perform annual audits to ensure their handling of your credit card information aligns with industry guidelines. They are certified as a PCI DSS Level 1 compliant service provider, which is the highest level of compliance available, and the Shopify platform is audited annually by a third-party qualified security assessor.

Do you offer discounts for bulk sign ups or special rates for institutions?

Yes. For institutional subscription rates, please contact the academy at enquiries@semacademy.org. 

Are the modules available in other languages?

We are able to translate our eLearning modules in to more than 80 languages. Please contact us to discuss eLearning localization.

Why can’t I find a phone number to call you?

Given the SEM Academy is an international platform, we provide an email address to best answer questions from various parts of the globe in a timely manner. You can alternatively send us a question via our contact page here.

I have a great idea for the SEM Academy, can I send it to you?

Fantastic! We'd love to hear from you. Please send your ideas to admin@semacademy.org.

I have a question that you haven't answered

Send us an email via help@semacademy.org and we will get back to you in a flash!